Table of Contents
How do I request an return material authorization (RMA/RGA)?
To request an RMA, please fax over to 360-823-0039 a cover sheet with the original purchase order, the model number being returned, the quantity being returned and the reason why it is being returned. (i.e. customer cancelled, defective due to dents, leaks, etc.). Here are some forms to use:
Request for RGA FORM – Hot Box
REQUEST FOR RETURN – For all other Manufacturers
Water Heater Warranty Claim Form – Rheem/Ruud
Parts Warranty Form – Rheem/Ruud
Concealed_Damage – Rheem/Ruud
What is the zip code for Elkay DC Center?
Broadview, IL 60155 – Institutional/Commercial and Custom/Modified Sinks
Lumberton, NC 28360 – Dayton/Kingsford Sinks and Residential Products
Ogden, UT 84404 – Dayton/Kingsford Sinks
Lanark, IL 61046 – Residential/Commercial Products
Can the wholesaler check pricing and availability?
Yes. Please contact us and we may walk you through it.
Elkay please visit http://www.elkayconnect.com/
T&S please visit https://estore.tsbrass.com/awwebstore/default.asp
Rheem please visit http://www.myrheem.com/login.aspx
McGuire please visit http://www.mcguiremfg.com/upstracking.asp
Where to send the purchase orders for represented products?
Please fax all order to our office at 360-823-0039 or you can upload the purchase order via our online submission form
Where can we find parts for Elkay coolers and/or drinking fountains?
You can find parts breakdowns on all Elkay coolers and/or drinking fountains here: http://www.elkayusa.com/cps/rde/xchg/elkay/hs.xsl/83875.aspx
Or we suggest calling Elkay Technical Service Line at 800-260-6640
I need help with crossing over competitive product?
Please click here for a cross-over guide from competitors to represented manufacturers. Also please note disclaimer regarding the cross-over guide. These are to be used a guide and do not hold Alliance Sales Co or the manufacturer responsible for miss crosses. This is the responsibility of person(s) using the cross-over guide and it is suggested to verify before submitting.